FAQ

Frequently Asked Questions

For Theordiuery customers, the sections below set out frequently asked shopping questions.

delivery timing at Theordiuery
How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Theordiuery: contact options
How can I contact you?
Email Support@Theordiuery.shop, call 3092559548, or write to 713 Gaffney Rd, Fairbanks, Alaska, 99701, United States.

Details from Theordiuery on return shipping
Who pays return shipping?
Theordiuery pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Details from Theordiuery on shipping cost
Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.

returns and exchanges at Theordiuery
Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

How Theordiuery handles refund timing
When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

What Theordiuery customers should know about payment methods
Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

What Theordiuery customers should know about products
What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

How Theordiuery handles tracking
How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

Merchant Information
Business name: Theordiuery
Brand name: Theordiuery
Email: Support@Theordiuery.shop
Phone: 3092559548
Physical address: 713 Gaffney Rd, Fairbanks, Alaska, 99701, United States